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Problem with Canvas mobile app on iOS devices (SOLVED)

Update: As of 13 June you can download an update of the Canvas App from the App Store. This update fixes the issue below that was introduced around the 6th of June.

ue to a technical issue, users with an iOS device of Apple may experience issues with the Canvas mobile app. They receive an error when they try to log in into Canvas.

Instructure, the company that develops and hosts the Canvas platform, is investigating the issue.

For Details and the latest updates about this issue, please see the following Knowledge Article:
Canvas mobile app on iOS device partly or not available

Beware of extortion emails!

Since 28 January a new campaign is ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you that they have obtained personal information about you, or that someone has been hired to take physical action.

Some messages also include a password which was supposed to be yours. In most cases this password is fake and not the password of your account, although in recent emails (June 2019) old (compromised) passwords are being mentioned.

Read the knowledge article Do not respond to extortion emails! for more details.

Phishing alert: 18 June 2019 - Your account was used to sign in to iCloud


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ICT Status report


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ICT Status report

Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 8:30 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37

Email
helpdesk@vub.ac.be

VUB Service portal
https://vub.service-now.com/

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 8:30 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37

Email
helpdesk@vub.ac.be

ICT Service portal
https://vub.service-now.com/